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AI automation for SMEs
Custom AI automation for small and mid-sized businesses: repetitive work disappears, turnaround times drop and your team keeps time for customers.
AI automation for SMEs means software with AI takes over recurring tasks that are done by hand today: sorting and answering email, extracting data from invoices and documents, preparing quotes and handling customer questions. For a small or mid-sized business it usually starts with one process that has enough volume, connected to existing systems such as your CRM, mailbox and accounting. A first automation typically goes live within two to four weeks and starts at €1,500 per process. Set up well, automating with AI saves hours per week and shortens response times to customers.
- less time on email at RepliQ
- 70%
- availability
- 24/7
- weeks to first automation
- 2–4
(01)Capabilities
What we automate with AI
AI Chatbots & Customer Service
Smart chatbots that help your customers 24/7. Trained on your data, in your tone of voice, with direct escalation to your team.
Automated Email Processing
AI that reads, classifies and automatically answers incoming emails, or forwards them to the right team.
Workflow Automation
Eliminate repetitive tasks. From data entry to approval processes, we automate what no longer needs to be manual.
AI-Driven Decision Making
Predictive analytics and recommendations based on your business data. Better decisions, made faster.
Data Analysis & Insights
Transform unstructured data into actionable insights. Dashboards, reports and trends, automatically generated.
Document Processing & Extraction
Automatically extract relevant information from documents, invoices or forms with AI-powered OCR and NLP.
Integration with Existing Systems
AI solutions that connect to your current CRM, ERP, email and other business software.
AI Strategy & Advisory
Not sure where AI delivers the most value? We analyze your processes and advise where automation makes the biggest impact.
(02)Use Cases
Automating with AI in an SME
When a process spans multiple steps and systems, we build it as an agentic workflow: an AI agent that collects data, decides and acts on its own, with logging and escalation to a human.
- Automate customer service with AI chatbots
- Automatically classify and answer emails
- Process documents and invoices with AI
- Generate lead scoring and client insights
- Make internal knowledge bases searchable
- Automatically generate reports and analyses
- Translation and content creation with AI
- Process optimization through pattern recognition
Custom Trained
Our AI solutions are trained on your data and processes. The result: answers and actions that are relevant to your business.
- time saved
- 70%
- available
- 24/7
“AI doesn't replace your team, it makes them more productive. We build the tools that make it possible.”
Approach, pricing and outcome
From manual process to working AI automation
1. Process analysis (week 1)
We map which tasks are repetitive, how much time they cost and where the data comes from. From there we pick one process with a clear start, a clear end result and enough volume to make it worthwhile.2. Data and integrations (weeks 1–2)
We connect the sources the model needs: CRM, email, accounting, quotes or document storage, via APIs. Where answer quality matters, we use a RAG setup so the model draws on your own documents rather than generic training data.3. Build with a human in the loop (weeks 2–4)
The first version proposes, you approve. Every action is logged, every outcome is reversible. Only once the real-world error rate proves low enough do we make steps fully automatic, step by step, not all at once.4. Measure and expand
We track turnaround time, error rate and manual corrections per week. Those three numbers decide whether we scale to the next process or adjust first. Without that measurement an AI project is a feeling, not an investment.
Price indication
| Service | Price | What's included |
|---|---|---|
| AI automation (starter) | from €1,500 | One bounded process, including integrations, logging and delivery. |
All amounts exclude VAT and exclude usage costs at the AI provider. View all prices
Where it usually starts
The most common starting points for SMEs: automatically summarising quotes and intakes, routing and answering inbound email, extracting data from documents and invoices, and a chat assistant that answers visitor questions and hands the rest to a human. All four run on the same building blocks, so the second automation is always faster than the first.
See the pricing
A good fit if
- Several people do the same manual work every day.
- Your data is spread across CRM, email and documents.
- Your customers expect faster answers than you can currently give.
Less suitable if
- The process differs every time and isn't documented anywhere.
- There's nobody who owns and approves the output.
- Volume is so low that doing it manually is simply cheaper.
Any questions?
- No, we guide you completely. We analyze your processes, identify opportunities and implement the solution. You don't need technical knowledge.
- Yes, we connect AI solutions to your CRM, email, accounting software and other tools via APIs. Not a replacement, but a smart addition.
- It depends on the process. We measure how much time the process takes today and how much manual work remains after launch, so you see the saving in black and white. At RepliQ this cut the time spent on email handling by 70%. How quickly it pays for itself depends on how often the process runs; we work that out with you upfront.
- AI automation starts at €1,500 one-off per process, including integrations, logging and delivery. Additional processes receive their own fixed price after scoping. All amounts exclude VAT and usage costs at the AI provider.
- Start with one process that recurs often and has a clear beginning and end, for example email triage or invoice processing. First measure how much time it costs today, let the AI propose actions that an employee approves during the first weeks, and only make steps fully automatic once the error rate is low enough. A first project takes us two to four weeks.
- The most common starting points are routing and answering inbound email, extracting data from invoices and documents, summarising quotes and intakes, enriching and scoring leads, and a chat assistant that handles common questions and hands the rest to a human. Anything repetitive that follows fixed decision rules is a candidate.
Further reading