AI Mail System

    RepliQ, AI video outreach platform

    An AI RAG-powered email system that automatically generates responses based on historical data, matches writing style and integrates with CRM and ticket systems.
    Internal application, not publicly available
    Dashboard van RepliQ, platform voor AI video-outreach
    Time saved
    70%
    Data sources connected
    5+
    Automated responses
    24/7
    Escalation support
    2de lijn

    (01)The challenge

    70% of time was spent on email

    The client spent the majority of the workday answering emails. Employees couldn't focus on important tasks like onboarding new clients and guidance, because they had to manually provide support to existing customers.

    There was a need for a system that could not only answer emails, but also mimic the employee's writing style, look up customer data and escalate complex questions to the right person.

    (02)The solution

    What makes RepliQ unique?

    • RAG-based AI

      The system searches documents, crawled websites and CRM data to generate context-rich responses.

    • Writing style matching

      Analyzes the last 5 conversations with each contact to maintain your personal writing style.

    • CRM integration

      Connected to the company's CRM system for customer data and context-rich, personalized responses.

    • Auto-escalation

      When the AI can't find a suitable answer, the question is automatically forwarded to Jira, ClickUp or other ticket systems.

    (03)The process

    How does RepliQ work?

    1. Receive email

      All incoming emails are retrieved from connected mailboxes and displayed in the RepliQ interface.

    2. Gather context

      The RAG system searches historical data, documents, crawled websites and CRM data for relevant context.

    3. Generate response

      The AI writes a personalized response based on the collected data and analyzes the last 5 conversations to match your writing style.

    4. Escalation or sending

      If a suitable answer is found: send immediately. No match? Automatic escalation to Jira, ClickUp or a second-line employee.

    5. Resolution & notification

      After resolving an escalated ticket, the system receives a notification and automatically sends a confirmation email to the customer.

    (04)The result

    From support to growth

    • 70% time saved on email handling

    • Employees now focus on new clients instead of manual support

    • Automated responses that maintain personal writing style

    • Complex questions are automatically escalated and resolved

    • Customers automatically receive a message when their issue is resolved

    • Multiple data sources (documents, websites, CRM) in one system

    Technologies

    • RAG
    • OpenAI
    • Node.js
    • CRM Integration
    • Jira
    • ClickUp
    • Email API
    • PostgreSQL

    Services applied

    Which Dutchify services we used for RepliQ

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