Article 1 — Definitions

• Dutchify: the sole proprietorship Dutchify, based in the Netherlands, hereinafter referred to as "Contractor".
• Client: the natural or legal person entering into an agreement with the Contractor.
• Agreement: any arrangement between the Contractor and the Client for the provision of services.
• Services: all work performed by the Contractor for the Client, including but not limited to web development, software development, AI implementation, maintenance and support.

Article 2 — Applicability

These general terms and conditions apply to all offers, quotes and agreements between Dutchify and the Client. Deviations from these terms are only valid if agreed in writing.

Article 3 — Process and workflow

The process is as follows: after initial contact (by the Client or Contractor), a meeting is scheduled — in person or digitally — to discuss needs and requirements. Once the scope and needs are clear, the Contractor prepares a quote.

The quote is valid for 14 days from the date of issue, unless otherwise indicated. The quote describes the requirements, the project, and the agreed arrangements. The Contractor cannot be held to a quote if the Client can reasonably understand that the quote contains an obvious error.

Article 4 — Execution of the agreement

Upon acceptance of the quote, the Contractor commences development in accordance with the agreed planning and deadline. The Contractor will execute the agreement to the best of their knowledge and ability. The execution period is indicative and does not constitute a strict deadline. The Contractor has the right to have certain work performed by third parties.

The Client ensures that all data, materials and information necessary for the execution of the assignment are provided in a timely manner. Delays in delivery may lead to adjustments in planning and/or additional costs.

Article 5 — Prices and payment

All stated prices are exclusive of VAT unless otherwise stated. Payment terms, unless otherwise agreed in writing, are as follows:

• 30% upfront — before commencement of work
• 30% at first demo — approximately halfway through the project, after the first demonstration
• 40% upon delivery — within 2 weeks after final delivery and go-live

Payment must be made within the term stated on the invoice. In case of late payment, the Client is automatically in default and statutory interest is owed. All collection costs are borne by the Client. If payment remains outstanding after repeated reminders, the Contractor reserves the right to suspend all services, including but not limited to hosting, support, maintenance and access to the delivered product. Suspension does not release the Client from their payment obligation.

Article 6 — Additional work and scope changes

Prior to the project, a scope is defined and documented in the quote. If during or after the execution of the agreement it appears that additional work is needed, or if insights change requiring redevelopment of already delivered work, the Contractor will inform the Client.

Additional work and scope changes are communicated in advance by means of a supplementary quote. Only after approval of this supplementary quote will the adjustments or changes be implemented. Extra work will be charged based on the agreed hourly rate (€80–€150 per hour, depending on the service) or a supplementary quote.

Article 7 — Intellectual property

All intellectual property rights to the developed products remain the property of the Contractor until the Client has fully paid all invoices related to the project. Only after full payment (100%) do the intellectual property rights transfer to the Client, unless otherwise agreed in writing.

As long as the intellectual property rights have not been transferred, the Client is not permitted to modify, copy, distribute or make available to third parties the delivered work.

The Contractor retains the right to use the delivered work for portfolio purposes and references, unless the Client objects in writing. The Contractor also retains the rights to standard components, frameworks and reusable code libraries developed by them that were not specifically developed for the Client.

Article 8 — Delivery, preview and acceptance

Prior to final delivery, the Contractor shares a preview URL with the Client, where the new website, application or delivered product can be tested. The Client can provide feedback via this preview; the last 3 changes will be implemented within the original scope.

Upon the Client's approval of the preview, the product is activated and goes live. The final invoice (40%) is sent at this point. If the Client does not respond within 14 days of sharing the preview, the deliverables are considered accepted. Any defects must be reported in writing.

Article 9 — Warranty and support

The Contractor guarantees that the deliverables function properly in accordance with the agreed specifications. After delivery, the Contractor provides support for issues and will immediately fix any bugs.

The warranty exclusively covers functionality in accordance with the original scope and specifications. Changes, modifications or extensions to the application are not covered by the warranty and are considered additional work (see Article 6). Defects reported within 30 days of delivery will be remedied free of charge. The warranty expires in case of modifications by third parties or improper use.

Article 10 — Liability

The Contractor's liability is limited to the amount paid out by the liability insurance in the relevant case, or in the absence thereof, to a maximum of the invoice amount of the relevant assignment. The Contractor is never liable for indirect damage, including consequential damage, lost profits or missed savings.

Article 11 — Force majeure

In case of force majeure, the Contractor is not obliged to fulfill any obligation. Force majeure is understood to mean any circumstance beyond the Contractor's control, including disruptions in internet, electricity, hosting or third-party services.

Article 12 — Termination

Both parties may terminate the agreement in writing with a notice period of 30 days. In case of early termination, work already performed will be invoiced. The Contractor has the right to immediately terminate the agreement if the Client fails to meet their payment obligations.

Article 13 — Confidentiality

Both parties are obliged to maintain confidentiality of all confidential information obtained in the context of the agreement. This obligation also applies after termination of the agreement.

Article 14 — Applicable law

Dutch law applies to all agreements between the Contractor and the Client. Disputes will be submitted to the competent court in the district where the Contractor is based.